UnitedHealth Group looking to bounce back after cyberattack

LITTLE ROCK (KATV) — After the cyberattack on UnitedHealth Group, they are announcing their support for those worried about their data being apart of the leak, as well as an update on the restoration of their products and services.

The company has discovered files that contain protected health information or personally identifiable information, but nothing overly invasive like doctor charts or medical histories.

“We know this attack has caused concern and been disruptive for consumers and providers and we are committed to doing everything possible to help and provide support to anyone who may need it,” said Andrew Witty, chief executive officer of UnitedHealth Group.

Despite the possible time period of months to determine whose and what information was leaked, the company promises to provide support and strong protections in the mean time.

Click here to learn more about the available resources.

A call center is also available to support those who have been affected by the cyberattack, as well as offering free credit monitoring.

You can reach the call center by calling 1-866-262-5342.

The company continues to monitor the dark web and internet to ensure that no private information has been published.

The company continues to partner with law enforcement during their investigation to determine what information was leaked.

UnitedHealth Group has offered notifications and take on administrative requirements on behalf of clients to help ease reporting obligations.

Change Healthcare has made continued strong progress restoring services impacted by the event. We have prioritized the restoration of services that impact patient access to care or medication.

• Pharmacy services are now back to near-normal levels, with 99% of pre-incident pharmacies able to process claims.
• Medical claims across the U.S. health system are now flowing at near-normal levels as systems come back online or providers switch to other methods of submission. Change Healthcare realizes there are a small number of providers who continue to be adversely impacted and is working with them to find alternative submission solutions and will continue to provide financial support as needed.
• Payment processing by Change Healthcare, which represents approximately 6% of all payments in the U.S health care system, is at approximately 86% of pre-incident levels and is increasing as additional functionality is restored.
• Other Change Healthcare services, including eligibility software and analytical tools, are being restored on a rolling basis with the active reconnection of our customers now the priority. To date, approximately 80% of Change functionality has been restored on the major platforms and products, and the company expects full restoration of other systems to be completed in the coming weeks.
• For the latest information on service restoration and customer support, please visit www.uhg.com/changehealthcarecyberresponse.